Shipping policy

Made-to-Order Production

Every Luvionne ring is crafted specifically for you.

Once your order is placed, your ring enters production — including stone setting, polishing, and final quality inspection.

Production time:
10–15 business days

This ensures your ring is made to the highest standard — not pulled from inventory.

Shipping Time

After production is complete, your order is shipped via a fully insured and trackable service.

Estimated delivery time:
2–5 business days (U.S.)

You will receive a tracking number as soon as your order ships.

Order Timeline Summary

  • Production: 10–15 business days
  • Shipping: 2–5 business days
  • Total estimated delivery: 12–20 business days

Shipping Cost

We offer free shipping on all orders.

All shipments are:

  • Fully insured
  • Securely packaged
  • Signature required upon delivery (for security)

Tracking & Updates

We keep you informed at every stage of your order:

  • Order confirmation
  • Production started
  • Quality inspection completed
  • Shipment dispatched
  • Out for delivery

Tracking details will be sent via email once your ring ships.

Shipping Address

Please ensure your shipping address is correct at checkout.

Luvionne is not responsible for:

  • Incorrect or incomplete addresses
  • Packages delivered to the wrong address provided by the customer

If you need to update your address, contact us within 24 hours of placing your order.

Delays

While we do our best to meet all timelines, delays may occur due to:

  • High demand
  • Carrier delays
  • Weather or unforeseen circumstances

If there are any delays with your order, we will notify you immediately.

Lost or Damaged Packages

All orders are fully insured.

If your package is:

  • Lost in transit
  • Damaged upon arrival

Please contact us at info@luvionne.com within 48 hours of delivery, and we will resolve the issue promptly.

International Shipping (Optional — include if you plan to)

We currently offer international shipping to select countries.

  • Delivery times may vary by location
  • Customers are responsible for any customs duties or import taxes

Need Help?

If you have any questions about your order or delivery:

Email us at info@luvionnejewelry.com
We typically respond within a few hours.